How to avoid the dreaded ‘tech support’ scam

Avoiding tech support scams is crucial to protecting yourself and your personal information. Here are some tips to help you steer clear of these scams:

1. Be Skeptical of Unsolicited Calls or Emails:

Genuine tech companies typically don't reach out to individuals unless you've initiated contact first. Be cautious of unexpected calls or emails claiming to be from tech support.

2. Verify Caller Identity:

If someone claims to be from a reputable company, ask for their name, company, and contact information. Then, independently verify their identity by calling the official customer service number of the company they claim to represent.

3. Don't Share Personal Information:

Never give out personal or financial information to unsolicited callers or through unsecured channels like email or chat. Legitimate tech support representatives won't ask for passwords, credit card details, or other sensitive information.

4. Recognise Common Scam Tactics:

Scammers often use scare tactics, such as claiming your computer has a virus or malware, to pressure you into giving them access or paying for unnecessary services. Be wary of any urgent or alarming messages.

5. Check for Official Websites and Contact Information:

If you're unsure about the legitimacy of a tech support offer, visit the official website of the company in question and look for verified contact information. Avoid using the contact details provided by the unsolicited caller or email.

6. Use Antivirus and Anti-Malware Software:

Keep your computer protected with reputable antivirus and anti-malware software. This can help detect and prevent malicious software that scammers may try to install on your device.

7. Educate Yourself and Others:

Stay informed about common scam tactics and share your knowledge with friends and family. Encourage them to be cautious and to verify the legitimacy of tech support offers before taking any action.

8. Trust Your Instincts:

If something feels off or too good to be true, it probably is. Trust your instincts and err on the side of caution.

By following these tips, you can reduce the risk of falling victim to tech support scams and protect yourself from potential harm.